Effective Date: March 19, 2026
Last Updated: October 29, 2026
This Privacy Policy describes how TRG Management LLC and its trade names including Requity, Requity Lending, Requity LLC, and TRG Resorts (collectively, “Requity,” “we,” “us,” or “our”) collect, use, and protect your personal information when you interact with our websites, services, AI-powered chat and voice agents, and other communication channels.
1. Information We Collect
We may collect the following types of personal information:
Contact information: Name, email address, phone number, mailing address
Inquiry details: Reservation requests, stay dates, site preferences, party size, loan inquiry details
Communication records: Transcripts of chat and voice conversations with our AI assistants and team members
Device and usage data: IP address, browser type, pages visited, referring URLs
Financial information: Only when voluntarily submitted as part of a loan application or investment inquiry
Bank account information: When you choose to connect your bank accounts through our service provider Plaid as part of a loan application, account and asset details such as account holder name, account balances and transaction history
Mobile app: when you use the Requity app on iPhone or Android, the documents and photos you choose to upload or scan with your phone’s camera, and a device token so we can send the notifications you turn on
Requity team calls: for Requity team members only, the audio of calls made or received through the app on the Requity phone line
The Requity app does not collect your location, your contacts or advertising identifiers, and does not track you across other apps or websites.
2. How We Collect Information
We collect information when you:
Visit our websites (requitygroup.com, arrowcreekcamp.com, covecreekrvresort.com, and affiliated domains)
Interact with our AI-powered chat or voice assistants
Submit a contact form, reservation request, or loan application
Communicate with us via phone, email, or text message
Provide your phone number and request that we send you information via SMS
Choose to connect a bank account through Plaid to verify your assets for a loan
We access your bank account information only after you choose to connect an account and give your consent through Plaid.
Camera, photos and microphone. The Requity app asks your permission before using your camera, photo library or microphone, and uses them only when you choose to scan, upload a photo or make a call. You can change these permissions at any time in your phone’s Settings.
Face ID and fingerprint. The app can ask your phone to confirm it is you with Face ID, a fingerprint or your passcode before it opens. This check happens on your phone; we never receive your face or fingerprint data.
3. How We Use Your Information
We use the information we collect to:
Respond to your inquiries and provide requested information
Send reservation booking links and callback confirmations via SMS when you request them
Process reservation and loan applications
Verify your liquidity and assets for the loan you applied for, using bank account information you shared through Plaid
Improve our services, AI assistants, and customer experience
Send transactional communications related to your interactions with us
Comply with legal obligations
To send the notifications you turn on about your loans and investments
For team calls on the Requity phone line: calls are recorded and may be transcribed to keep accurate loan records and for quality and compliance. Callers are told at the start of the call that it is recorded.
4. SMS Communications
When you provide your phone number and consent to receive text messages from us, you may receive SMS messages from one or both of our divisions:
TRG Resorts (Campground & RV Resort Properties): Messages are limited to reservation booking links and callback confirmations that you have specifically requested during an interaction with our AI-powered chat or voice assistant. These messages are transactional only.
Requity Lending: Messages may include loan status updates, appointment reminders, document request follow-ups, and missed call notifications. Consent is not a condition of obtaining a loan.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. For full SMS terms, see our SMS Terms & Conditions.
We do not sell, share, or rent your phone number or any personal information to third parties for marketing purposes.
5. Information Sharing
We do not sell your personal information. We may share information only in the following circumstances:
Service providers: With trusted vendors who assist in operating our services (e.g., SMS delivery, payment processing, credit reporting, bank account verification, property management software), under strict confidentiality agreements
Bank account verification (Plaid): We use Plaid Inc. (“Plaid”) to gather your bank account information from financial institutions you select. By connecting an account, you acknowledge that Plaid’s collection and use of your information is governed by the Plaid End User Privacy Policy. We use the information we receive from Plaid only to evaluate your loan request, and we do not sell it or use it for marketing
Legal compliance: When required by law, regulation, or legal process
Business operations: Between Requity affiliated entities for the purpose of fulfilling your request
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards, including encryption of data in transit and at rest and access limited to personnel who need it, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Loan records, including bank account information received through Plaid, are kept for the life of the loan and for the period required by law and investor agreements, then securely deleted.
Deleting your account. You can delete your account in the Requity app or the portal under Settings, Delete my account. This signs you out on every device, turns off your sign-in and notifications, and stops marketing emails and texts. We keep your information only for the loan and investment records that lending, tax and anti-money-laundering laws require, such as signed documents and payment history, for as long as those laws require, and we may still contact you about an open loan or investment.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal information
Opt out of SMS communications by replying STOP to any message
Request information about how your data is used
Request deletion of bank account information you shared through Plaid, subject to legal and record-keeping requirements
Stop sharing bank account information at any time by contacting us or by disconnecting the account at my.plaid.com
Turn notifications off at any time in the Requity app’s Settings or in your phone’s Settings
To exercise any of these rights, contact us at contact@requitygroup.com.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
TRG Management LLC
Email: contact@requitygroup.com
Phone: 813.338.1000
© 2026 TRG Management LLC. All rights reserved.
SMS Terms | Terms of Service
